Service Desk Software and Help Desk Software from Specialist Software Services

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About us

Oxygen Help Desk and Service Desk solutions are quickly installed, easily customisable and cost effective Service Management solutions. Built on core Microsoft technologies and continually developed in accordance with industry best practices, the solutions development is driven not only by industry standards but also by Customer feedback, input and feature requests. This approach has given Oxygen a fantatsic reputation not just in the Help Desk and Service Desk market but with long standing and very satisfied customers.

Oxygen Help Desk was one of the first true 100% web based solutions, which pioneered the first ever SaaS (Software as a Service) Help Desk application. 

Our Mission

As a company that delivers service management solutions we are committed to delivering the very best customer experience. We are able to offer a full range of services including technical support, pre-sales advice and consultancy along with the final products hosted online or installed in data centres.

We deliver you a great service, so you can deliver your own great service.


Oxygen began life in 1999 as a product of E-Warehouse, a service division of IT systems integrator Sol-Tec Ltd. It was acquired and established as an ISV by tech entrepreneur Richard Althorp in August 2006.

On Wednesday 12 September 2012 Specialist Software Services Group (SSS Group) acquired the Intellectual Property and certain assets of E-Warehouse and its Oxygen product set.

SSS is an industry leading independent IT services consultancy specialising in supporting our client's understanding of IT infrastructure and aligning technical aspirations to commercial goals. SSS achieves this through utilising unique IP, specialist consultancy and a proven methodology that not only allows organisations to make informed decisions, but also to make multimillion $ savings in risk and cost avoidance. Only through a detailed knowledge of a current environment, utilisation, spend and future requirements can enterprises achieve such objectives. SSS is a completely impartial services provider with no links to the fulfillment of IT commodities.

Key Products

  •  Oxygen Express
  •  Oxygen Team
  •  Oxygen Enterprise


With a user base of over 100,000 and growing, we have deployed Oxygen into most industry sectors including the public sector, education, large corporates and the SME markets.

Our diverse customer base reflecting that includes organisations such as The Virgin Group , RAC Windscreens , Leonard Cheshire Foundation , Royal Northern School of Music , Molton Brown , Mitie Business Services , Domino's Pizza , The National School of Government , College of West Anglia , Royal Russell School and Telecom Plus PLC.

Executive Team

Jason Allaway - CEO
Nick Lee - Finance & Operations Director
Simon Leuty - Services Director
Richard Althorp - Director of Software Products


Kilnbrook House,
Rose Kiln Lane,
RG2 0BY.

Phone: +(44) 845 634 5170

twitter @Oxygen_HelpDesk