Having looked at the latest toolsets available, including Hornbill Support Works, Landesk and Remedy, the only option which suitability met our needs was from a company called e-Warehouse and their product Oxygen SaaS Enterprise.

Tim Cawley, IS Manager
Domino's Pizza Group PLC

Oxygen Service Desk software not only offered us great value for money, but it was the way that e-Warehouse were prepared to tailor their product to match our requirements.

Sarah Francillia, IT Service Delivery Manager
Virgin Holidays

Unlike many other manufacturers' software, our IT Services Engineers have all found the system easy to use given that it follows a logical format for collecting relevant call information.

Phill Jones, IT Services Manager
RAC Auto Windscreens

Oxygen staked a claim on its own merits, the product sold itself to us, along with the hosted solution...

Jonathan Chapman, Global Service Manager
REXAM PLC

The figures generated in the Oxygen reports present a clear picture of staff productivity, which we've now incorporated into the appraisal process to help set clear targets and objectives for the team.

Carole Thornton, Systems Analyst
Leonard Cheshire

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About us

Oxygen Help Desk and Service Desk software is built on core Microsoft technologies and continues to be developed in accordance with industry best practices. We are very proud in the fact that our development is driven not only by industry standards but also by our Customers feature requests.

This approach has given us the enviable reputation of having very long relationships with our Customers.

Oxygen Help Desk was one of the first true 100% web based solutions, which pioneered the first ever SaaS (Software as a Service) Help Desk application.

As a company that delivers service management solutions we are committed in delivering the very best in customer service. We are able to offer a full range of services including technical support, pre-sales advice, and consultancy.

We believe that service is paramount in any business and as such are extremely proud of the service we give to you.

Founded

E-Warehouse began life in 1999 as a service division of IT systems integrator Sol-Tec Ltd, before it was acquired and established as an ISV by tech entrepreneur Richard Althorp in August 2006.

Key Products

Oxygen Express
Oxygen Team
Oxygen Enterprise

Customers

With a user base of over 100,000 and growing, we have deployed Oxygen into most industry sectors including the public sector, education, large corporates and the SME markets.

Our diverse customer base reflecting that includes organisations such as The Virgin Group , RAC Windscreens , Leonard Cheshire Foundation , Royal Northern School of Music , Molton Brown , Mitie Business Services , Domino's Pizza , The National School of Government , College of West Anglia , Royal Russell School and Telecom Plus PLC.

Executive Team

Richard Althorp, Managing Director.
Mark Martin, Sales Director.
Keith Murphy, Chief Technical Architect.

Headquarters

Hampden House,
Monument Park,
Chalgrove,
Oxfordshire,
OX44 7RW.

Phone: 00(44) 845 299 7539
Fax: 00(44) 871 714 5822

URL: www.e-warehouse.com