Having looked at the latest toolsets available, including Hornbill Support Works, Landesk and Remedy, the only option which suitability met our needs was from a company called e-Warehouse and their product Oxygen SaaS Enterprise.

Tim Cawley, IS Manager
Domino's Pizza Group PLC

Oxygen Service Desk software not only offered us great value for money, but it was the way that e-Warehouse were prepared to tailor their product to match our requirements.

Sarah Francillia, IT Service Delivery Manager
Virgin Holidays

Unlike many other manufacturers' software, our IT Services Engineers have all found the system easy to use given that it follows a logical format for collecting relevant call information.

Phill Jones, IT Services Manager
RAC Auto Windscreens

Oxygen staked a claim on its own merits, the product sold itself to us, along with the hosted solution...

Jonathan Chapman, Global Service Manager
REXAM PLC

The figures generated in the Oxygen reports present a clear picture of staff productivity, which we've now incorporated into the appraisal process to help set clear targets and objectives for the team.

Carole Thornton, Systems Analyst
Leonard Cheshire

Test Drive Live Chat

Test Drive Register For Our Live Webinars

About us

Oxygen Help Desk and Service Desk solutions are quickly installed, easily customisable and cost effective Service Management solutions. Built on core Microsoft technologies and continually developed in accordance with industry best practices, the solutions development is driven not only by industry standards but also by Customer feedback, input and feature requests. This approach has given Oxygen a fantatsic reputation not just in the Help Desk and Service Desk market but with long standing and very satisfied customers.

Oxygen Help Desk was one of the first true 100% web based solutions, which pioneered the first ever SaaS (Software as a Service) Help Desk application.

Our Mission

As a company that delivers service management solutions we are committed to delivering the very best customer experience. We are able to offer a full range of services including technical support, pre-sales advice and consultancy along with the final products hosted online or installed in data centres.

We deliver you a great service, so you can deliver your own great service.

History

Oxygen began life in 1999 as a product of E-Warehouse, a service division of IT systems integrator Sol-Tec Ltd. It was acquired and established as an ISV by tech entrepreneur Richard Althorp in August 2006.

On Wednesday 12 September 2012 Specialist Software Services Group (SSS Group) acquired the Intellectual Property and certain assets of E-Warehouse and its Oxygen product set.

SSS is an industry leading independent IT services consultancy specialising in supporting our client's understanding of IT infrastructure and aligning technical aspirations to commercial goals. SSS achieves this through utilising unique IP, specialist consultancy and a proven methodology that not only allows organisations to make informed decisions, but also to make multimillion $ savings in risk and cost avoidance. Only through a detailed knowledge of a current environment, utilisation, spend and future requirements can enterprises achieve such objectives. SSS is a completely impartial services provider with no links to the fulfillment of IT commodities.

Key Products

Oxygen Express
Oxygen Team
Oxygen Enterprise

Customers

With a user base of over 100,000 and growing, we have deployed Oxygen into most industry sectors including the public sector, education, large corporates and the SME markets.

Our diverse customer base reflecting that includes organisations such as The Virgin Group , RAC Windscreens , Leonard Cheshire Foundation , Royal Northern School of Music , Molton Brown , Mitie Business Services , Domino's Pizza , The National School of Government , College of West Anglia , Royal Russell School and Telecom Plus PLC.

Executive Team

Jason Allaway - CEO
Nick Lee - Finance & Operations Director
Simon Leuty - Services Director
Richard Althorp - Director of Software Products

Headquarters

Kilnbrook House,
Rose Kiln Lane,
Reading,
Berkshire
RG2 0BY.

Phone: +(44) 845 634 5170

twitter @Oxygen_HelpDesk

URL: www.specialistsoftwareservices.com