Having looked at the latest toolsets available, including Hornbill Support Works, Landesk and Remedy, the only option which suitability met our needs was from a company called e-Warehouse and their product Oxygen SaaS Enterprise.

Tim Cawley, IS Manager
Domino's Pizza Group PLC

Oxygen Service Desk software not only offered us great value for money, but it was the way that e-Warehouse were prepared to tailor their product to match our requirements.

Sarah Francillia, IT Service Delivery Manager
Virgin Holidays

Unlike many other manufacturers' software, our IT Services Engineers have all found the system easy to use given that it follows a logical format for collecting relevant call information.

Phill Jones, IT Services Manager
RAC Auto Windscreens

Oxygen staked a claim on its own merits, the product sold itself to us, along with the hosted solution...

Jonathan Chapman, Global Service Manager
REXAM PLC

The figures generated in the Oxygen reports present a clear picture of staff productivity, which we've now incorporated into the appraisal process to help set clear targets and objectives for the team.

Carole Thornton, Systems Analyst
Leonard Cheshire

Oxygen Helpdesk Blog

Welcome to the Oxygen Help Desk blog - the blog for Help Desk Software and Service Desk Software

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New Sponsor for Oxford City FC U13 Girls with Oxygen Help Desk

We are proud to be the new Match Kit sponsors of the Oxford City FC Under 13 Girls. They have had a fantastic year in 2011 winning the Oxford Mail League for the 2010-2011 season and finishing this calendar year second in the table with a game in...
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Advantages of Putting the Service Desk at the Centre

Service Desk Analysts often have to cover a multitude of areas of requests and issues putting extensive strain on their knowledge and often with aggressive targets to hit first time resolution. This can end up with either requests being closed...
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5 Things You Should Know Before Buying Your Service Desk Software

Choosing the Right Service Desk Software As your business grows and becomes more process driven existing processes can be tested to the point of failure and this may be a time to look at investing in to a Service Desk tool. Service...
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Introducing the new Oxygen API v1.1

Introducing the new Oxygen API v1.1 We have just launched today our new and shiny Oxygen API v1.1 . The API will allow developers to connect directly to the Oxygen database system and in turn connect it to third-party applications. This...
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The Human Element of Service and Support

I don’t think I am saying anything that hasn’t been heard before hear, but hopefully it will bring into focus how that systems and software tools alone do not make for a successful delivery of service and support. The human factor cannot...
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