Having looked at the latest toolsets available, including Hornbill Support Works, Landesk and Remedy, the only option which suitability met our needs was from a company called e-Warehouse and their product Oxygen SaaS Enterprise.

Tim Cawley, IS Manager
Domino's Pizza Group PLC

Oxygen Service Desk software not only offered us great value for money, but it was the way that e-Warehouse were prepared to tailor their product to match our requirements.

Sarah Francillia, IT Service Delivery Manager
Virgin Holidays

Unlike many other manufacturers' software, our IT Services Engineers have all found the system easy to use given that it follows a logical format for collecting relevant call information.

Phill Jones, IT Services Manager
RAC Auto Windscreens

Oxygen staked a claim on its own merits, the product sold itself to us, along with the hosted solution...

Jonathan Chapman, Global Service Manager
REXAM PLC

The figures generated in the Oxygen reports present a clear picture of staff productivity, which we've now incorporated into the appraisal process to help set clear targets and objectives for the team.

Carole Thornton, Systems Analyst
Leonard Cheshire

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Success Stories

Part of the reason why we have been successful with our customers is because we understand what good service is all about, coupled with the fact that we too are running a Service Desk with Oxygen software. Here is a small selection of some of the good work Oxygen Service Desk.

Virgin Holidays re-route virtually all of their Service Requests with Oxygen's Self Service Portal.

"90% of our service requests are now logged via the Self service Portal"

Sarah Francillia, IT Service Delivery Manager

Communities and Local Government deploy Oxygen SaaS Enterprise v4 as their primary recording and management tool for their current service enquiries.

"Having looked at the latest toolsets available, including Hornbill Support Works, Landesk and Remedy, the only option which suitability met our needs was from a company called e-Warehouse and their product Oxygen SaaS Enterprise."

Julian Vincent, Service Manager, Communities and Local Government

Domino's Pizza Group chose Oxygen Service Desk as the best option to aid them in adopting ITIL's best practices as they rapidly grew.

"The management information that can be obtained is now being used to improve the service we offer our Customers and it is so much easier to bring on new members of the Help Desk Team"

Tim Cawley, IS Manager, Domino's Pizza Group PLC

RAC Auto Windscreens improves the stability and efficiency of its IT

"We found Oxygen provided a full feature-set that matched our requirements. Unlike many other manufacturers' software, our IT Services Engineers have all found the system easy to use given that it follows a logical format for collecting relevant call information."

Phill Jones, IT Services Manager, RAC Auto Windscreens

Leonard Chesire reap the benefits of a managed helpdesk solution

"Due to the Service Level Agreements that Oxygen has enabled us to set in place, support requests are dealt with more quickly and professionally."

Carole Thornton, Systems Analyst, Leonard Cheshire

REXAM Beverage Can UK choose Oxygen Enterprise Service Desk

"Oxygen staked a claim on its own merits, the product sold itself to us, along with the hosted solution, we had no difficulty in appointing E-Warehouse on our programme."

Jonathan Chapman, Global Service Management Manager, REXAM Beverage Can UK Ltd