Service Desk Software and Help Desk Software from Specialist Software Services

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Oxygen Help Desk Software

Help Desk Software - An Overview

Typically a Help Desk application is used by organisations that wish to monitor and track the lifecycle of a support incident that has been logged. A support incident can be a number of things ranging from an IT Support query or Customer Services request through to a simple FAQ. Organisations deploy Help Desk software to help them log, track and manage these support incidents.

Why use Oxygen Help Desk?

People use Help Desk software like Oxygen to give them peace of mind knowing that they have complete visibility of all their support incidents.

With Oxygen Help Desk organisations are able to utilise SLAs (Service Level Agreements) to prioritise and manage multiple tasks with in built email management and remote support capabilities.

Customers are able to log and track their service requests with the Oxygen Help Desk Customer Self Service Portal giving them easy 24/7 access to their own requests.

Support Agents can access the system Oxygen Help Desk from anywhere in the world without the need to install software on their machine as it is a 100% web-based solution.

Oxygen Help Desk is completely configurable which allows you to tailor your Help Desk to not only look and feel the way you want it, but also give you the tools to manage the way the Help Desk actually runs with its Routing Rules System.

Oxygen Help Desk gives you the tool set to:-

  • Prioritise and manage multiple support requests
  • Provide Knowledge base management
  • Implement & automate process methodologies
  • Deploy easily with simplified and flexible pricing
  • Manage your customers with a Self Service Portal
  • Measure & report on key performance indicators

Oxygen Help Desk is available in three different flavours - Express, Team or Enterprise - to suit your business and as either a SaaS (Software as a Service) cloud based solution or as a traditional on site perpetual license.