Oxygen Help Desk Software

With Oxygen Help Desk organisations are able to utilise SLAs (Service Level Agreements), prioritise and manage multiple tasks with in built email management and remote support capabilities.

Customers are able to log and track their service requests with the Customer Self Service Portal giving them easy 24/7 access to their own requests.

Support Agents can access the system from anywhere in the world without the need to install software on their machine as it is 100% web-based.

Oxygen is completely configurable which allows you to tailor the Help Desk to not only look and feel the way you want it, but also gives you the tools to manage the way the Help Desk actually runs with its Routing Rules System.

Oxygen Help Desk gives you the tool set to:-

• Prioritise and manage multiple support requests
• Knowledge base management
• Implement & automate process methodologies
• Deploy easily with simplified and flexible pricing
• Manage your customers with a Self Service Portal
• Measure & report on key performance indicators

Overview of Help Desk Software

Typically a Help Desk application is used by organisations that wish to monitor and track the lifecycle of a support incident that has been logged.

A support incident can be a number of things ranging from an IT Support query, or Customer Services request through to a simple FAQ.

Why do organisations use Help desk Software

Organisations deploy Help Desk software to help them log, track and manage their support incidents.

People use Help Desk software like Oxygen to give them peace of mind knowing that they have complete visibility of all their support incidents.