Oxygen Enterprise Help Desk

Oxygen Enterprise Help Desk is our flagship Help Desk application and jam packed full of features, in fact we offer about 90% of the top four Help Desk software providers but at a fraction of the cost.

With our Enterprise Help Desk software you can drive your service desk to new heights.

Whether you are looking to displace an existing help desk system because you are running on an old version and the costs are inhibitive to upgrade or perhaps the support costs are too costly to entertain,  Oxygen Enterprise could well be the Help Desk software solution you need.

Oxygen Enterprise can be deployed in a number of different help desk scenarios to help you support your ITSM (IT Service Management), Facilities Management, Customer Services and HR requests see our Solutions page for more information.

Oxygen Enterprise Help Desk can cater for many types of differing service requests, allowing you to run multiple types of Help Desks.

Unlike many vendors all of our modules within Oxygen Enterprise are bundled into the offering and fully inclusive.

As part of the service we can offer you full consultancy on how to set up your help desk and are there to help you through out the process until you are completely satisfied that your help desk is running how you expect it to be.

Further information on our services can be found here.

Out of the box features include :-

•  100% Web Based
•  Multi-Site Help Desk
•  Customer Self Service Portal
•  Single Sign On Active Directory
•  SLA Manager
•  Software License Manager
•  Email to Ticket creation
•  Business Process Mapping
•  Routing Rules Automation
•  CMDB (Change Management Database)
•  Release and Configuration Management
•  Integration Services

Discover which Help Desk Management Solution is right for you?