Oxygen Team Help Desk

In today's fast moving markets and demand for exceptional customer service, you really need to be running a smart and efficient Help Desk service.

Oxygen Team Help Desk Software allows you to take your service department to the next level, with all the features that are already in Oxygen Express we have added additional features to give you that little bit more.

Fine tune your help desk with business process rules allowing you to automate many of the tasks that your Help Desk Operators need to carry out on a day to day basis.

Categorise service requests as they come into the help desk automatically and assign to the relevant operators as well as sending out automatic updates to your customers.

Convert all your Emails into Tickets and manage the entire process within the Oxygen Team Help Desk.

Manage all of your contracts from one central location ensuring that you renew all of your contracts on time.

Out of the box features include :-

•  100% Web Based
•  Incident & Event Manager
•  Email to Ticket Creation
•  Customer Self Service Portal
•  Service Level Agreement Manager
•  Advanced Report Writer
•  Business Process Mapping
•  Automatic Routing Rules
•  Problem & Change Management
•  Change Management
•  Software and Hardware License Management
•  Asset Management