Having looked at the latest toolsets available, including Hornbill Support Works, Landesk and Remedy, the only option which suitability met our needs was from a company called e-Warehouse and their product Oxygen SaaS Enterprise.

Tim Cawley, IS Manager
Domino's Pizza Group PLC

Oxygen Service Desk software not only offered us great value for money, but it was the way that e-Warehouse were prepared to tailor their product to match our requirements.

Sarah Francillia, IT Service Delivery Manager
Virgin Holidays

Unlike many other manufacturers' software, our IT Services Engineers have all found the system easy to use given that it follows a logical format for collecting relevant call information.

Phill Jones, IT Services Manager
RAC Auto Windscreens

Oxygen staked a claim on its own merits, the product sold itself to us, along with the hosted solution...

Jonathan Chapman, Global Service Manager
REXAM PLC

The figures generated in the Oxygen reports present a clear picture of staff productivity, which we've now incorporated into the appraisal process to help set clear targets and objectives for the team.

Carole Thornton, Systems Analyst
Leonard Cheshire

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Oxygen Enterprise Service Desk

Oxygen Enterprise software is designed to support Service departments and deliver the highest possible service to their clients. The Enterprise edition is a feature rich service desk suite that follows industry recognised ITIL (the IT Infrastructure Library) methodologies and other business processes.

There is an industry desire to have better management data to aid in all service support analysis, be it Information Technology, Facilities Management or Customer Services.

Influenced by process methodologies such as ITIL, IT service and support organizations have acceded that they can derive greater value when the data and processes from these modules are integrated.

Based on this we have expanded beyond the service desk module (including incident, problem and knowledge management) by adding change, configuration/inventory repository (CMDB), service-level, request and release management modules.

Unlike many Vendors all of these modules and other features are bundled into our offering and are inclusive.

Ease of Deployment

Many Vendors solutions are incredibly difficult to deploy and require a lot of customisation, this also makes it a problem when new enhancements and upgrades are available.

Oxygen Enterprise for ITIL is already configured to run "out of the box" and rely more on best-practice workflows and templates, rather than have you create your own. This way Oxygen can be deployed in a matter days depending on any final customisation, on average it takes between two - four days to install configure and deploy.

With Oxygen Enterprise Service Desk you are guaranteed most of the features of the top four Service Desk Providers at a fraction of the cost.

Out of the box features include :-

100% Web Based
Incident & Event Manager
Request Fulfilment
Self Service Portal
SLA/OLA Management
Extensive Email Management
Quick Call Templates
Business Process Mapping
Problem & Change Management
CMDB
Release & Configuration Management
LDAP and Active Directory Synchronization
Service Reporting

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