Oxygen Team Service Desk

IT service desk tools continue to be the focal point of an IT organization's strategy to deliver service and support. The increasing complexity of the IT environment, the pressure to reduce costs and the drive to align IT resources with business priorities continue to fuel the IT organization to improve the people, processes and technologies of the service desk.

In today?s competitive marketplace, companies need to provide more than just quality products and services to attract and retain customers.

In order to differentiate themselves, they need to deliver world-class service and support, going the extra mile to ensure customer satisfaction. For many businesses, the service desk is the "front line", serving as the initial contact point for customer questions and problems.

Oxygen Team service desk software is an easy to implement solution that enables organisations to deliver fast and effective service and support to their internal or external customers.

Oxygen Team is a complete web-based Service Desk application, which can be configured utilising either the industry recognised ITIL Framework, your own internal processes or other business process right out of the box.

Deployed as either an on-demand hosted solution or perpetual license within your data centre. Deliver a faster more reliable and cost effective Service Desk.

Out of the box features include :-

•  100% Web Based
•  Incident & Event Manager
•  Request Fulfilment
•  E Mail Integration
•  Self Service Portal
•  SLA/OLA Management
•  Extensive Email Management
•  Quick Call Templates
•  Business Process Mapping
•  Problem & Change Management
•  Release & Configuration Management
•  Service Reporting