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Oxygen Self Service Portal
The Oxygen Self Service Portal is the latest and greatest in the world of on demand service management business solutions available with Oxygen Service Desk Software and Help Desk Software.
Now you can take advantage of SSS's cutting edge service desk software solution and have your customer's reap direct benefits as well!
Cut through contact centre hold queues, email backlogs and more - give your customers direct access to the trouble tickets and updates on their status, allowing your service and support representatives more flexibility to work towards resolving the issue, instead of answering repeated phone calls from frustrated customers.
The Oxygen Self-Service Portal empowers your business with robust functionality and CRM tools allowing your customer's access to their own service and support requests.
An Oxygen administrator can create special self-serve accounts for any customer/end-user in the Oxygen Service Management Software, which then allows those customers to login to a special self-service portal, giving them access to create cases that are instantly available to support personnel in real time; or reflect on previous cases already submitted to the Oxygen Service Desk Software.
Oxygen Self-Service Portal benefits:-
Real Time Access; Anytime, Anywhere
Using the Oxygen Self-Service Portal gives your customer's real time access; from anywhere an internet connection is available. Now their schedules don't have to coincide with the hours of operation for your contact centre - they can log in at their leisure and view the status of their trouble tickets directly from home without so much as picking up the phone.
More Efficient Service and Support Reps
Using Oxygen makes your Service and Support representatives more efficient, allowing them more control over each individual case that comes into the system.
They have full access to your customer's entire history which they can then reference on the trouble ticket to demonstrate to the customer which problems are recurring and which are unique.
They can also link solutions from other customer's problems back to the original trouble ticket, saving time and money, and letting your support reps work on what they do best - solve the problems.
Submit Cases Online
Your customer's don't even need to contact you in order to submit a case into your Oxygen Service Desk Software. They can simply log in through the Self-Service Portal and submit a case which is instantly available to the correct representative based on routing controls you specify. This frees up your phone lines for customers who don't have internet access, and allows those who do much more automated and efficient service than sitting in a hold queue at your contact centre.
More Efficiency = Customer Satisfaction
Customers don't like to wait around. They want their issues solved immediately, and expect your service to minimise their wait periods. You can accomplish this with Oxygen Self-Service Portal, giving your Service and Support departments more efficiency, lowering turn-around times on support issues and giving your customer's more time to accomplish other tasks in their schedule instead of waiting on hold.
Better efficiency equals customer satisfaction, customer loyalty, and customer retention. Happier customers equal more profitable customers. You do the maths.
Discover which Service Management Solution is right for you?