Education & Oxygen Service Desk

Overview

IT support is critical to the smooth running of any school, college or university in the education sector. The Education Sector needs can be similar to some of the larger organisations, particularly when you are supporting numbers or users associated with larger businesses with sometimes only 10% of their IT Staff.

Resolving a service request quickly and seamlessly increases productivity and improves Staff and Students morale.

Imagine if your staff could write a self-help document about a reported problem and then have the same document available to teachers and staff who might have the same problem in the future ? how much time would that save!

What about a new starter, having the whole process automated, so that on that first day they are sat not only at the right desk, but are greeted with all the necessary ICT equipment and software to do their job.

Oxygen Service Desk uses an automated process to track any Service Request, logs their status, and groups similar problems together so that they can be speedily and easily resolved.

With an easy to understand management dashboard that shows how many tickets are open by department or location, so it is easy to see at a glance what issues need to be addressed first.

The Problem

Most organisations within the education sector have to support a large user base with a far smaller support team than those enjoyed in the private sector.

There is a lot of pressure on staff to deliver exceptional quality of service to the staff and their students. Managing a busy support desk with limited resources or without a solid Service Desk Tool hinders the whole process, having to try to manage workflows, incident management and knowledge management.

The Help Desk needs possibly need to be able to follow more formal processes such as FITS or ITIL or be able to be flexible enough to be configured easily for other services such as Facilities and Estates Management in order to get best value for the product.

How Oxygen Service Desk can Help

Your processes may be complex, but that doesn't mean your service management solution should be. Every School and College is unique, however your solution should not require costly custom development and consulting to support your requirements.

Oxygen Service Desk software solutions gives you the ability to map your Service Requests right out of the Box. And as it is not just an IT Service Management application we able to manage all of your Service Requests, thus enabling all the cost benefits associated with a shared service.

For example manage your IT password resets, hardware and software orders, or new employee requests for either IT or Facility Requests. Your Estates Team can manage all their service requests, or even the HR Department requesting services.

In fact the Options are unlimited you create the services you want and simply add them to the Oxygen Service Desk, there you will be able to monitor and report on its progress at any given time.

Your users can request the service they want through a simple to use Self Service Portal via the Internet or email directly into the Service Desk.

The solution is ideal for Schools and Colleges who are in need of a true multi service management application that caters for all types of Service Requests and where speed of deployment, ease of use, low cost of ownership and rapid user adoption are paramount.

Oxygen Features