Education & Oxygen Service Desk

IT support and the Education Sector

IT support is critical to the smooth running of any school, college or university. The Education Sectors IT needs can be very similar to that of larger corporate organisations, but with only 10% of the IT Staff of a larger corporation in some cases, Education Sector Organisations can find it difficult to provide the service that their IT users need. There is a lot of pressure on IT staff to deliver exceptional quality of service to staff and students and managing a busy support desk with limited resources or without a solid Service Desk Tool hinders the whole process and greatly impacts the effectiveness of your IT team.

The Service Desk also needs to be able to follow more formal processes such as FITS or ITIL and may also need to be configured for other services such as Facilities and Estates Management in order to get the most value for the product. That's no mean feat for a small IT department on heavily cut budgets to undertake.

Resolving service requests quickly and seamlessly is vital as it not only increases productivity and improves Staff and Students morale but enables your IT department to focus on more strategic and impactful projects instead of being bogged down in dealing with service requests.

How Oxygen can Help

The task at hand may be complex, but that doesn't mean your service management solution has to be. Every School and College is unique, however your solution shouldn't require costly and time consuming custom development and consulting to support your requirements.

Oxygen Service Desk solutions gives you the ability to map your Service Requests right out of the Box. You can be up and running with your new service desk almost immediately. Your users can request the service they want through a simple to use Self Service Portal (via the Internet or email) which go straight to your service desk to be remedied.

Oxygen Service Desk uses an automated process to track any Service Request, logs their status, and groups similar problems together so that they can be speedily and easily resolved. With an easy to understand management dashboard that shows how many tickets are open by department or location it's easy to see at a glance which issues need to be addressed first.

And it's not just an IT Service Management application. Oxygen is able to be configured to manage all of your different Service Requests (Estates or HR for example) therefore streamlining processes further and enabling all the cost benefits associated with a shared service. In fact the Options are unlimited. You create the services you want and simply add them to the Oxygen Service Desk. From there you will be able to monitor and report on its progress at any given time.

The solution is ideal for Schools and Colleges who are in need of a true multi service management application. One that caters for all types of Service Requests and where speed of deployment, ease of use, low cost of ownership and rapid user adoption are paramount.

Oxygen Features