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Government & Oxygen Service Management Solutions

Overview

Running a successful Department can sometimes depend on how well designed and how well executed your business processes are.

A business process illustrates the flow of work around an organisation. It will describe how the tasks are structured, who owns them, their sequencing, how long they take and what information is required to complete them.

Oxygen Service Desk & Help Desk applications are process automation engines that simply interpret your pre-defined business processes and then mobilise the actual process, pushing work tasks to people and to systems, streamlining how the processes run across your entire department or organisation.

We are working with a number of central and local government departments helping them to realise their objectives to work more efficiently and provide a better service to their customers.

Delivering on the Transformation Agenda.

Government organisations today are evolving, driven by the need to work more efficiently and effectively whilst delivering their customers a central and comprehensive service. This has been a huge focus over the last few years and continues to be with the Transformation Agenda.

In principal the agenda will drive down operational costs and provide the customer with a centric-service, in practice, there are a huge number of considerations and obstacles to overcome.

The government has put its foot down and local authorities will have no choice but to cut costs, increase efficiency across the board and improve the quality of services they deliver to the public.

The main core areas of concern are:-

• Designing services around the citizen and business
• Realising efficiencies by standardisation, simplification and sharing services 
• Improving government's professionalism in delivery of ICT enabled change

The Key challenges are:-

• Evaluating the potential for effective shared services
• Policy and regulatory compliance
• A joined up Customer Centric Service
• Skill and Resource optimisation

Government organisations by nature have a huge number of business processes that need to be followed implicitly. These will usually involve multiple departments and outside organisations. Where services are driven by informed people and efficient robust processes it inevitably leads too an ideal scenario of improved customer satisfaction and a significant reduction in operational costs.

Historically, the public sector has been extremely risk adverse, and has used management consultants for delivery of their strategies and solutions. But with spending under scrutiny you need to be sure that you can get an instant return on your investment.

How can Oxygen Service Desk help?

Your processes may be complex, but that doesn't mean your service management solution should be. Every business is unique, however your solution should not require costly custom development and consulting to support your needs.

Oxygen Service Desk software solutions gives you the ability to map your Business Processes right out of the Box.

Oxygen Service Desk is a comprehensive business process delivery tool that provides you with the backbone to service process and requests across multiple business functions, enabling all the cost benefits associated with a shared service.

The solution is ideal for organisations or departments where speed of deployment, ease of use, low cost of ownership and rapid user adoption are paramount.

No matter what you are looking for in a new service management tool we probably have the right solution for you, be it that you are wishing to manage better your processes within your service departments or wishing to deploy a recognised process such as ITIL and ISO.

Oxygen Features

Feature	Benefit
Process Automation Engine	Ensures per-defined processes are mobilised, accountable and auditable.
SLA Manager	Better quality of service
Multiple Service Desk	Enables shared services and improves Return of Investment
Fully Configurable	Complete control over customisation without the need of additional consultancy
Complete Audit Trail	All activity time date stamped
Manage tasks across multiple departments and organisations	Guarantee service requests are fulfilled once responsibility has been allocated.
100% web based	No expensive infrastructure required, easy to access from anywhere.
Powerful Reporting Module	In built Management and Trend Reports, easily configurable.
On-Demand SaaS or Perpetual License Modelling	CAPEX or OPEX pricing structure to fit within your budget.
Easy implementation	Gain quick benefits for your organisation