Government & Oxygen Service Management Solutions

Delivering on the Transformation Agenda

Government organisations today are evolving, driven by the need to work more efficiently and effectively whilst delivering their customers a focussed and comprehensive service. This has been a huge focus over the last few years and continues to be with the Transformation Agenda.

In principal the agenda will drive down operational costs and provide the customer with a centric-service. In practice, there are a huge number of considerations and obstacles to overcome. The government has put its foot down and local authorities will have no choice but to cut costs, increase efficiency across the board and improve the quality of services they deliver to the public.

The core areas of concern are:-

• Designing services around the citizen and business
• Realising efficiencies by standardisation, simplification and sharing services 
• Improving government's professionalism in delivery of ICT enabled change

The Key challenges are:-

• Evaluating the potential for effective shared services
• Policy and regulatory compliance
• A joined up Customer Centric Service
• Skill and Resource optimisation

Government organisations by nature have a huge number of business processes that need to be followed implicitly involving multiple departments and outside organisations. Historically the public sector has been extremely risk adverse and has used costly management consultants for delivery of their strategies and solutions. But with spending under scrutiny as never before you need to be sure that you put in place the correct solution and get an instant return on your investment.

Where services are driven by informed people and efficient robust processes it inevitably leads too an ideal scenario of improved customer satisfaction and a significant reduction in operational costs.

How can Oxygen Service Desk help?

Oxygen Service Desk & Help Desk applications are process automation engines. They simply interpret your pre-defined business processes and then mobilise the actual process, pushing work tasks to people and to systems automatically therefore streamlining how the processes run across your entire department or organisation.

Your processes may be complex, but that doesn't mean your service management solution should be. Every business is unique, however your solution should not require costly custom development and consulting to support your needs. Oxygen Service Desk software solutions gives you the ability to map your Business Processes right out of the Box.

Oxygen Service Desk is a comprehensive business process delivery tool that provides you with the backbone to service process and requests across multiple business functions, enabling all the cost benefits associated with a shared service.

No matter what you are looking for in a new service management tool we have the right solution for you, be it that you are wishing to better manage your processes within your service departments or wishing to deploy a recognised process such as ITIL and ISO.

The solution is ideal for organisations or departments where speed of deployment, ease of use, low cost of ownership and rapid user adoption are paramount.

We are working with a number of central and local government departments helping them to realise their objectives to work more efficiently and provide a better service to their customers.

Oxygen Features