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IT Service Management
IT Service Management (ITSM) is a discipline for managing Information Technology using a framework or disciplines that are centred around the customers perspective of its contribution to the organisation.
Oxygen can be deployed to help you manage with industry standard frameworks such as ITIL looking at:-
- Incident
- Problem
- Change
- Release
- Configuration
- Knowledge
- Customer Self Service
Oxygen can also be configured to support any other framework or business processes that you have adopted.
The context of "service" in an IT sense has a distinct operational connotation but it would be incorrect to assume that IT Service Management is only about IT Operations.
Oxygen can be deployed as an internal Help Desk or an external Managed Service operation where you are overseeing multiple clients and service level agreements.
For further information on how Oxygen can help your Technology Services click here.
