Service Desk Software and Help Desk Software from Specialist Software Services

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IT Service Management

IT service management (ITSM or IT services) is all about the implementation and management of quality IT services that meet the needs of your business. IT service management is performed by your IT team, but they need the right solutions in place to be able to deliver the best service. Oxygen is that solution.

Oxygen can be deployed to help you manage your ITSM with industry standard frameworks such as ITIL. Oxygen enables you to deal with:

  1. Incidents
  2. Problems
  3. Change Management
  4. Releases
  5. Configurations
  6. Knowledge
  7. Customer Self Service

Oxygen can be deployed as an internal Help Desk or an external Managed Service operation where you are overseeing multiple clients and service level agreements.Oxygen can also be configured to support any other framework or business processes that you have adopted.

For further information on how Oxygen can help your Technology Services click here and discover which Oxygen Help Desk or Oxygen Service Desk solution is right for you.