Service Desk Software and Help Desk Software from Specialist Software Services

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Oxygen: Help Desk Software and Service Desk Software from Specialist Software Services

Choosing the right Help Desk or Service Desk Software can be a task in itself and that is why Oxygen can be configured as a simple ticket based Help Desk solution or a more dynamic Service Desk configuration.

Help Desk Software

If you are looking for intuitive and simple to use Help Desk Software to help run your Service Department then look no further. Oxygen Help Desk is designed for smaller organisations or departments that require the sophistication of a dynamic Service Desk Tool but need to be up and running in hours.

With Oxygen Help Desk you are able to tailor and customise straight out of the box to meet your business needs.

Oxygen Help Desk is a powerful and easy to use Help Desk Software application and is available as an on site Perpetual or On-Demand SaaS (Software as a Service) installation.

All that is required is a Browser to give you easy access anytime, anywhere.

Service Desk Software

For larger organisations or departments that require more sophistication from their Service Desk then we have the Oxygen Service Desk model.

Built on the same platform as our Help Desk solutions but with much more features and capabilities our Service Desk software allows you to really push the boundaries of your requirements.

With Oxygen Service Desk you tap into the full potential of Business Process Automation. Our software can simply interpret your pre-defined workflows and then mobilise the actual process, pushing work tasks to people and to systems, streamlining how the processes run across your entire department or organisation.

There is no need for investment into expensive hardware or additional software to be installed onto your staff’s computers, as Oxygen is a 100% web based Service Desk software application and the only software you need to access the Oxygen Service Desk is a web browser for anytime, anywhere access.

Supporting either your internal or external customers with our multi Service Desk software.

Oxygen is aimed at the service desk where speed of deployment, ease of use, low cost of ownership and rapid user adoption are paramount.

Features at a Glance

Web-based software icon Web Based Help Desk Software

100% Web Based no installed client software. Install your computer help desk software as an On-Demand SaaS Cloud Service or a traditional perpetual license installed in your data centre.

Fast help desk deployment icon Ultra Fast Deployment

Be up and running, including bespoke configuration work and training in as little as two days.

Workflow process icon Workflow Business Processes with Rules-Based Logic

Manage your business processes and automate escalations, email and Self Service Portal notifications, SLA changes, Status changes and more.

Real-time helpdesk reporting icon Real Time Help Desk Reporting

Quickly identify bottlenecks and trends so you can act fast to resolve incidents before they turn into problems.

Self service portal icon Customer Self-Service Portal

Cut through contact centre hold queues, email backlogs and more - give your clients direct access to their requests and updates on their status.

Configurable service desk software icon Highly Configurable

Make easy bespoke changes to your service desk software to match your business requirements.

Software for multiple service desks icon Multiple Service Desk Software

Run different Service Desks from one installed application. Oxygen can cater for all kinds of service requests, one application centralises all of your business processes completely.

ITIL ready software icon ITIL Ready Help Desk Software

Oxygen Help Desk and Oxygen Service Desk software is ITIL ready for best practice IT Service Management (ITSM).

Self-hosted software icon On-site Service Desk Software

Already have your own data centre? No problem, with Oxygen Help Desk or Oxygen Service Desk you can install the software and manage it yourself - Perpetual licenses start at around £495.

Cloud-based software (SaaS) icon SaaS and Cloud-based Service Desk Software

Prefer us to host the software for you? Oxygen Help Desk and Oxygen Service Desk can be hosted by us, in partnership with the UK's number one hosting provider, from just £20 per month.

Oxygen Software Applications

Best Help Desk Software

If you’ve been looking for the best help desk software, you’ve come to the right place, as here at e-Warehouse we will have a solution to suit the individual needs of your business. We know that the best help desk software doesn’t have to be the most complicated, so contact us today and see what we can do for you.

Web Based Help Desk Software

At e-Warehouse, we are proud to offer web based help desk software which is ideal for a range of businesses in different sectors. Our Oxygen web based help desk software can really assist in helping you to streamline your business process, and can effortlessly help you to manage multiple tasks and services.

Computer Help Desk Software

Are you looking for computer help desk software which is flexible, straightforward to use and which can have a positive impact on business? If so, then we can help, and our Oxygen computer help desk software could be just what you’ve been searching for. Contact one of our team today and transform your business processes for the better.

Help Desk Software

Choosing the latest help desk software provides a fully tailored solution for your business, no matter what size. Oxygen Help Desk from e-Warehouse allows organisations using SLAs to better manage and prioritise multiple tasks. Oxygen help desk software is completely web-based and increases efficiency right across the help desk.

Service Desk Software

Investing in the right service desk software is vital for modern businesses of all sizes, and here at SSS, our software has already had an extremely positive impact on many companies. Our service desk software can manage communications, incidents and events, service reporting and much more- and it is 100% web based.

  • Welcome

    Oxygen Software

    Help Desk Software and Service Desk Software from SSS. Reduce your workflow and save money with a multi-service Help Desk to manage all of your Service Requests with automated Ticket Routing, Email automation, SLA Management and customer Self Service Tools.

  • Test Drive

    Test Drive

    Jump in and see for yourself the many features of our Service Desk. No obligation or Credit Cards details required. Log into our live system today.

  • Live Chat

    Live Chat

    Not sure on something...... or need further information, try our Live Chat.

  • Features


    See which software is right for you - Help Desk or Service Desk, hosted or cloud-based. With features such as a Customer Self Service Portal, Email Integration, SLA Monitors and Integration Services. Let Oxygen integrate with your existing systems.

  • Videos


    See our Help Desk Software or Service Desk Software in action. Browse our Library of videos and see what Oxygen could bring to your Service Department.

  • Pictures


    Get a good feel for our software and browse through some of our Screen Shots.

  • Prices


    For further information on the many ways we license Oxygen Software, whether you require a traditional perpetual license or a cloud-based software-as-a-service deployment, we can offer you on-premise, off premise and co-hosting options.

IT Service Providers

IT Service Providers

Manage multiple Clients, Contracts and SLA's more efficiently with our very latest Computer Help Desk Software and Service Desk Software.Read More

Customer Services

Customer Services

Keep your clients up to date and informed with an advanced customer self service portal as part of our web based help desk software for all of their Service Requests.Read More

Internal IT Support Departments

Internal IT Support

Give your Support Technicians control with the best help desk software to log, track and update their callsRead More

Estates Management

Estates Management

Take control over all your Facilities and Assets ensuring job are tracked correctly.Read More

Human Resources

Human Resources

Monitor Change Requests and give visibility to the correct people.Read More

Departmental Solutions

Departmental Solutions

Give your departments a tool that will give them complete control over their Business Processes.Read More

Having looked at the latest toolsets available, including Hornbill Support Works, Landesk and Remedy, the only option which suitability met our needs was from a company called e-Warehouse and their product Oxygen SaaS Enterprise.

Tim Cawley, IS Manager
Domino's Pizza Group PLC

Domino's Pizza Help Desk Software

Oxygen Service Desk software not only offered us great value for money, but it was the way that e-Warehouse were prepared to tailor their product to match our requirements.

Sarah Francillia, IT Service Delivery Manager
Virgin Holidays

Virgin Holidays

Unlike many other manufacturers' software, our IT Services Engineers have all found the system easy to use given that it follows a logical format for collecting relevant call information.

Phill Jones, IT Services Manager
RAC Auto Windscreens

RAC Auto Windscreens Help Desk Software

Oxygen staked a claim on its own merits, the product sold itself to us, along with the hosted solution...

Jonathan Chapman, Global Service Manager

REXAM PLC Help Desk Software

The figures generated in the Oxygen reports present a clear picture of staff productivity, which we've now incorporated into the appraisal process to help set clear targets and objectives for the team.

Carole Thornton, Systems Analyst
Leonard Cheshire

Leonard Cheshire Service Desk