Choosing the right Help Desk or Service Desk Software can be a task in itself and that is why Oxygen can be configured as a simple ticket based Help Desk solution or a more dynamic Service Desk configuration.
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Help Desk Software
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If you are looking for intuitive and simple to use Help Desk Software to help run your Service Department then look no further. Oxygen Help Desk is designed for smaller organisations or departments that require the sophistication of a dynamic Service Desk Tool but need to be up and running in hours.
With Oxygen Help Desk you are able to tailor and customise straight out of the box to meet your business needs.
Oxygen Help Desk is a powerful and easy to use Help Desk Software application and is available as an on site Perpetual or On-Demand SaaS (Software as a Service) installation.
All that is required is a Browser to give you easy access anytime, anywhere.
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Service Desk Software
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For larger organisations or departments that require more sophistication from their Service Desk then we have the Oxygen
Service Desk model.
Built on the same platform as our Help Desk solutions but with much more features and capabilities our Service Desk software allows you to really push the boundaries of your requirements.
With Oxygen Service Desk you tap into the full potential of Business Process Automation. Our software can simply interpret your pre-defined workflows and then mobilise the actual process, pushing work tasks to people and to systems, streamlining how the processes run across your entire department or organisation.
There is no need for investment into expensive hardware or additional software to be installed onto your staff’s computers, as Oxygen is a 100% web based Service Desk software application and the only software you need to access the Oxygen Service Desk is a web browser for anytime, anywhere access.
Supporting either your internal or external customers with our multi Service Desk software.
Oxygen is aimed at the service desk where speed of deployment, ease of use, low cost of ownership and rapid user adoption are paramount.
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Features at a Glance
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Web Based Help Desk Software
100% Web Based no installed client software. Install your computer help desk software as an On-Demand SaaS Cloud Service or a traditional perpetual license installed in your data centre.
Ultra Fast Deployment
Be up and running, including bespoke configuration work and training in as little as two days.
Workflow Business Processes with Rules-Based Logic
Manage your business processes and automate escalations, email and Self Service Portal notifications, SLA changes, Status changes and more.
Real Time Help Desk Reporting
Quickly identify bottlenecks and trends so you can act fast to resolve incidents before they turn into problems.
Customer Self-Service Portal
Cut through contact centre hold queues, email backlogs and more - give your clients direct access to their requests and updates on their status.
Highly Configurable
Make easy bespoke changes to your service desk software to match your business requirements.
Multiple Service Desk Software
Run different Service Desks from one installed application. Oxygen can cater for all kinds of service requests, one application centralises all of your business processes completely.
ITIL Ready Help Desk Software
Oxygen Help Desk and Oxygen Service Desk software is ITIL ready for best practice IT Service Management (ITSM).
On-site Service Desk Software
Already have your own data centre? No problem, with Oxygen Help Desk or Oxygen Service Desk you can install the software and manage it yourself - Perpetual licenses start at around £495.
SaaS and Cloud-based Service Desk Software
Prefer us to host the software for you? Oxygen Help Desk and Oxygen Service Desk can be hosted by us, in partnership with the UK's number one hosting provider, from just £39 per month.
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Oxygen Software Applications
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Best Help Desk Software
If you’ve been looking for the best help desk software, you’ve come to the right place, as here at e-Warehouse we will have a solution to suit the individual needs of your business. We know that the best help desk software doesn’t have to be the most complicated, so contact us today and
see what we can do for you.
Web Based Help Desk Software
At e-Warehouse, we are proud to offer web based help desk software which is ideal for a range of businesses in different sectors. Our Oxygen web based help desk software can really assist in helping you to streamline your business process, and can effortlessly help you to manage multiple tasks and services.
Computer Help Desk Software
Are you looking for computer help desk software which is flexible, straightforward to use and which can have a positive impact on business? If so, then we can help, and our Oxygen computer help desk software could be just what you’ve been searching for. Contact one of our team today and transform your business processes for the better.
Service Desk Software
Investing in the right service desk software is vital for modern businesses of all sizes, and here at
e-Warehouse, our software has already had an extremely positive impact on many companies. Our service desk software can manage communications, incidents and events, service reporting
and much more- and it is 100% web based.