Manufacturing & Oxygen Service Desk

Overview

Manufacturers are continually trying to increase process efficiencies across the diverse functions of their organizations ? they must find a way to closely manage, monitor, and execute long term, complex, global processes which involve partners, suppliers, vendors, and customers. In today?s changing economy, manufacturers are faced with increasing pressures to shorten cycle times, increase production rates, and be more responsive to market needs Gaining new visibility into existing processes and redesigning them will increase efficiency and productivity.

The Problem

Manufacturing companies have implemented various applications and processes. The result has been a very complex process which increases costs and introduces delays and errors. Manufacturers are faced with inefficient, un-integrated and sometimes manual processes that hinder sales and service, delay the release of new products to the market, negatively impact customer support and increase operational and administrative costs.

How Oxygen Service Desk can Help

e-Warehouse?s Oxygen Service Desk tool provides the backbone to service process and requests across multiple business functions, enabling all the cost benefits associated with a effective processes. This solution is ideal for organisations or departments where speed of deployment, ease of use, low cost of ownership and rapid user adoption are paramount.

Provide a superior customer experience

Effective service process will enable employees to deliver a consistent and positive experience for your customers. Ensure individual tasks within the process are completed in the appropriate manner following best practise.

Gain real-time visibility and control over service processes

Real time access for managers with live alerting for SLA breaches, allowing for immediate response. Report on workload and workflow patterns for better resource allocation and productivity.

Ensure data quality and integrity

Process models that actually run the process provide consistency and adherence to retailer's business requirements. Accountable and auditable compliance of process, policy and best practise.

Enable collaboration across your supply chain

Automatic notifications and work routing across departments, regional stores, and suppliers reduces time, errors and the manual handling of process requirements.

Extend the value of existing applications

Leverage existing applications like ERP and SCM by filling in the gaps created with a joined up bolt on.

Respond to change faster

Revise processes to respond to competitive demands quickly and with minimal impact on the business.

Oxygen Features