Manufacturing & Oxygen Service Desk

Process Refinement and Manufacturing

Manufacturers are continually trying to increase process efficiencies across the diverse functions of their organisations. They must find a way to closely manage, monitor, and execute long term, complex, global processes which involve partners, suppliers, vendors, and customers. In today's changing economy manufacturers are faced with increasing pressures to shorten cycle times, increase production rates and be more responsive to market needs.

The result has been very complex processes being put in place which can lead to increased costs, delays and errors if not managed effectively. Manufacturers can be faced with inefficient, un-integrated and sometimes manual processes that hinder sales and service, delay the release of new products to the market, negatively impact customer support and increase operational and administrative costs. Gaining new visibility into existing processes and redesigning them will increase efficiency and productivity

How Oxygen Service Desk can Help

The Oxygen Service Desk provides the backbone to effectively manage processes and requests across multiple business functions. In doing so a manufacturing organisation can: 

Provide a superior customer experience

Effective service processes will enable employees to deliver a consistent and positive experience for your customers and ensure individual tasks within the process are completed in the appropriate manner following best practise.

Gain real-time visibility and control over service processes

Real time access for managers with live alerting for SLA breaches, allowing for immediate response. Report on workload and workflow patterns for better resource allocation and productivity.

Ensure data quality and integrity

Process models that actually run the process provide consistency and adherence to business requirements along with accountable and auditable compliance of process, policy and best practise.

Enable collaboration across your supply chain

Automatic notifications and work routing across departments, regional stores, and suppliers reduces time, errors and the manual handling of process requirements.

Extend the value of existing applications

Leverage existing applications like ERP and SCM by filling in the gaps created with a joined up bolt on.

Respond to change faster

Revise processes to respond to competitive demands quickly and with minimal impact on the business.


This solution is ideal for organisations or departments where speed of deployment, ease of use, low cost of ownership and rapid user adoption are paramount.

Oxygen Features