Service Desk Software and Help Desk Software from Specialist Software Services

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Oxygen Service Desk Software

Service Desk Software - An Overview

Service Management is driven by processes not software. Just looking at your own internal business processes will give you a huge insight as to where you are and where you need to be with your service desk. Get your business processes right, then map those processes to a good service desk tool to enable you to manage them effectively. Doing this properly, with the right Service Desk Software is vital to the ongoing support of your end user and success of your business.

Why use Oxygen Service Desk?

Oxygen Service Desk can provide you with a broad range of professional Service Desk solutions all built around our award winning web-based application. Oxygen Service Desk is a professional, fully integrated Service Management tool that offers a comprehensive service desk with a low cost of ownership.

Whether you want an ITIL "Out of the Box" solution for your IT service management or simply need to map clearer business processes in customer services or facilities management, Oxygen Service Desk can help your business. Oxygen Service desk can be deployed in almost any area of your business enabling you to have full visibility and a much clearer ownership of each areas jobs and tasks. Oxygen Service Desk can be customised and configured for either IT Services, Facilities Management or Customer Services as an Internal or External facing Service Desk.

Supporting your internal and/or external customers, Oxygen is aimed at the service desk where speed of deployment, ease of use, low cost of ownership and rapid user adoption are paramount.

Oxygen Service Desk gives you the tool set to :-

  • Prioritise and manage multiple tasks
  • Coordinate multiple services
  • Implement & automate process methodologies
  • Deploy easily with simplified and flexible pricing
  • Remain flexible
  • Measure & report on performance

Oxygen Service Desk is available in three different versions and as either an on-demand SaaS (Software as a Service) solution or as an on premise perpetual license.